A Concierge Approach to Faculty Consultation and Online Course Design
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Individualized approaches to online course design benefit faculty and programs in numerous ways. Introducing a “concierge” approach, this paper describes working principles and steps used to support course development. The general approach addresses inherent problems with instructional design processes, which often operate based on deficit and discrepancy models rather than a strengths approach. The concierge approach re-centers the course development process around faculty strengths and knowledge as complemented by the skills and knowledge of a partner instructional designer. To guide this interaction, the paper offers “10 Concierge Keys of Supporting Individualized Online Course Development”.