Conflict Coaching in Educational Development: An Interdisciplinary Approach to Difficult Consultations and Beyond

Session Time and Location

Wed, 6 Jun 2018
9:15am to 10:45am
Room: Room:
Dunwoody A
Session Track
Session Format


This paper extends Little and Palmer’s Coaching Framework (2012) and Jones and Brinkert’s Conflict Coaching Framework (2008) to construct an interdisciplinary model for conflict coaching in educational development contexts, from consultations to workshop facilitation. It examines the efficacy of the model through qualitative research based on the results of longitudinal surveys of faculty and educational developers who have used the model to manage conflicts in higher education settings. Based on the results of the study, it makes recommendations for improvements to the model for future use.


  • Session References +

    Boice, R. (1982, December). Counseling Colleagues. Personnel and Guidance Journal, 61, 239-241.

    Little, D., & Palmer, M. (2012). “Training Instructional Consultants to Use a Coaching Framework,” in Brinko, K. T. (ed.) Practically Speaking: A Sourcebook for Instructional Consultants in Higher Education. Sitllwater, OK, New Forums Press.

    Cox, M.D. & Richlin, L. (Eds.). (2004). Building faculty learning communities. New Directions for Teaching and Learning: No. 97, San Francisco: Jossey-Bass.

    Fisher, Roger; Ury, William (1984). Patton, Bruce, ed. Getting to yes : negotiating agreement without giving in (Reprint ed.). New York: Penguin Books. 

    Follett, M.P. (1924) Creative Experience, New York: Longmans, Green.

    DiPietro, M. & Huston, T. (2009). A Theory and framework for entangled consultations: Using case studies to find common ground. Journal on Centers for Teaching and Learning, 1, 7-37.

    Jones, S. J., & Brinkert, R. (2008) Conflict Coaching: Conflict Management Strategies and Skills for the Individual.

    Raines, S. (2013). Conflict Management for Managers: Resolving Workplace, Client and Policy Disputes. San Francisco, Jossey-Bass.

    Schroeder, C. M. and Associates, (2011). Coming In from the Margins: Faculty Development’s Emerging Organizational Development Role in Institutional Change. Sterling, VA: Stylus.

    Thomas, K. W. , & Kilman, R. H. (1974). Tomas-Kilman Conflict Mode Instrument. Tuxedo, NY: Xicom.

    Wilmot, W. & Hocker, J. (2013). Interpersonal Conflict, 9th Ed. New York, McGraw-Hill.