A customer discovery approach to faculty and staff needs assessment
Session Time and Location
Advance HE Pre-function Area
The voices of the people served by educational developers combined with institutional vision should drive programming decisions. To illustrate this combination, a staff-serving office and a faculty-serving office jointly implemented a comprehensive needs assessment of employees at a small college. Burkett’s (2016) framework of a resilient learning organization guided the assessment, since it fit with the strategic and academic master plans. The framework, assessment model, activities, and key outcomes of this work are presented. This approach scales, and fits varied institutional contexts. By listening to diverse voices, opportunities were identified for quick wins and for long-range planning.