A customer discovery approach to faculty and staff needs assessment

Session Time and Location

Fri, 8 Jun 2018
8:00am to 9:30am
Room: Room:
Advance HE Pre-function Area
Session Track
Session Format

The voices of the people served by educational developers combined with institutional vision should drive programming decisions. To illustrate this combination, a staff-serving office and a faculty-serving office jointly implemented a comprehensive needs assessment of employees at a small college. Burkett’s (2016) framework of a resilient learning organization guided the assessment, since it fit with the strategic and academic master plans. The framework, assessment model, activities, and key outcomes of this work are presented. This approach scales, and fits varied institutional contexts. By listening to diverse voices, opportunities were identified for quick wins and for long-range planning.

  • Session References +

    Burkett, H. (2016). Learning for the long run: 7 practices for sustaining a resilient learning organization. Alexandria, VA: Association for Talent Development.

    Senge, P. (2006). The fifth discipline (2nd ed.). New York, NY: Doubleday.

    Pololi, L. H., Dennis, K., Winn, G. M. and Mitchell, J. (2003). A needs assessment of medical school faculty: Caring for the caretakers. J. Contin. Educ. Health Prof. 23: 21–29. 

    Conklin, N. L.; Hook, L. L.; Kelbaugh, B. J.; Nieto, R. D. (2002). Examining a professional development system: A comprehensive needs assessment approach. Journal of Extension 40: no pages.