When Results of Teaching Evaluation do not Mirror the Students’ Voice: Practical Guidance from the University of Teacher Education Vaud in Switzerland

Session Time and Location

Fri, 8 Jun 2018
8:00am to 9:30am
Room: Room:
Advance HE Pre-function Area
Session Track
Session Format

At the University of Teacher Education Vaud, Switzerland, the quality of teaching is assessed by selecting a sample of modules every semester and inviting all enrolled students to evaluate them by completing an online questionnaire. Based on these data, the direction asks that an annual result is computed for the whole institution. How to calculate this overall score, so that it accurately mirrors the students’ voice? Viewing student ratings as data rather than as evaluations, we point out that the chosen statistical model underlying the calculations has considerable influence on the results and thereby on the actions to be taken.


  • Session References +

    Cashin, W.E. (1995). Student ratings of teaching: The research revisited (Idea Paper, 32). Manhattan: Kansas State University (Center for Faculty Evaluation and Development). Retrieved from: http://files.eric.ed.gov/fulltext/ED402338.pdf

    Centra, J.A. (1993). Reflective faculty evaluation: enhancing teaching and determining faculty effectiveness. San Francisco: Jossey-Bass.

    Lohr, S. L. (2009). Sampling: Design and analysis (2nd Edition). Boston: Brooks/Cole.